Terms and Conditions

Pricing/Delivery / Shipment:
All prices are shown in British Pounds Sterling (GBP). There is an option to view prices in a selection of currencies, eg USD. These prices are calculated in real time and will fluctuate with exchange rates. You will be charged in GB Pounds Sterling at the time of your purchase.
All prices are exclusive of shipping and local taxes and import duties. House of Harlot delivers worldwide. In the UK we deliver by Royal Mail Special Delivery. Outside the UK we ship either by Royal Mail Airsure or by Fedex or equivalent courier for extra speed when required. This is a more expensive option, but is recommended for high value orders.
All orders are securely packed and sent in discreet plain packaging for your privacy and reassurance. All House of Harlot and Torture Garden Design garments are individually hand made to your order and take time to create. We aim to ship all items within a practical timeframe, but please allow up to 28 days for dispatch. There can be mitigating circumstances which can add to delivery time, such as unavailability of raw materials, or extremely busy periods of the year. We will keep you informed of any delays.
Orders can be collected in person, if you choose. If this option is selected, you will not be charged shipping. Failure to collect after 6 months however will result in the disposal of the items by whatever means, without refund or credit.
If you need your order by a specific date, please inform us and we will do what we can to comply. If we cannot meet your deadline we will inform you and discuss. We can usually organise our production schedule to comply.

 Payments: Payment is required on order. House of Harlot can be paid using most mayor credit / debit cards.
You can make payments by Cheque drawn on an account in the UK.
You can also choose to pay by International Wire Transfer in Pounds Sterling only (GBP). Our Bank details for such pay methods are given in the head bar of the online shop in the Bank Info tab. There is a small admin surcharge for this method. Orders paid by Cheque or Wire Transfer will only be manufactured once funds are cleared into our account.
We also are pleased to offer payment by PayPal.
For security reasons we do not keep your card details on record. Payments made via Netbanx and Paypal do not forward your card information to us. we are however able to make refunds using these same systems when necessary.
Our online ordering system uses the latest SSL (Secure Socket Layer) to ensure that your personal and financial information is private and secure.

 Returns and Exchanges: If there is a problem with your order, you must inform us upon receipt of the items. Any returns which are simply not required any more, change of heart, or similar reason will be refunded subject to a 30% handling and restocking charge. Delivery costs will not be refunded.
If you order the wrong size, please return the item for exchange in a correct size. You will pay for the re-postage costs.
All returns will only be accepted if still in a new condition with no signs of wear and in original packaging within seven days of delivery.
You must inform us immediately of any faulty or damaged garments and they must be returned within 48 hours of delivery for repair or replacement. Any faults of production will be corrected at no cost.
House of Harlot will not be held responsible for damage caused by misuse or poor care of garments.
Any custom made or made-to-measure orders are not returnable or refundable. Any faults or problems which are caused by information supplied on order can be discussed and remedied. We will endeavour to correct any problems to your satisfaction. There may be discretionary surcharges for these corrections.
Please ensure that all measurements sent are accurate when ordering. Any faults as a result of poor supplied measures are not the responsibility of House of Harlot. We will do our best to correct.
Returning an Item: Contact us in writing first within seven days of delivery to let us know about the reason for your return and ensure that you send it by a fully traceable delivery service, as House of Harlot cannot be held responsible for items lost in transit. If you are returning items from outside of the UK, clearly state on all documentation and customs declarations that all items contained in the package are returns to the manufacturer for alteration/return. House of Harlot will not pay any duties or taxes on returned goods, and this may result in the loss or return to you of the items.

Items Damaged in Shipping: It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.

Incorrect Items: Notify us of any incorrectly supplied orders within 24 hours of delivery. If the goods are not what you ordered, DO NOT try on or use the items. We will not exchange or refund for any used garments.

Contact us: If for any reason you are dissatisfied or concerned about our services and products, please do not hesitate to contact us through any of the methods offered on our site. We depend upon your continuing custom, and want to supply you with goods which please and inspire. We are approachable and amenable, and we can deal with enquiries in English, French, German and Italian.